EZZE Assistance

A loanable pulse tracking wrist device which alerts station staff if a traveller begins to panic, through the 'EZZE Assistance' App. This solution not only reduces workload for staff but reduces the anxiety associated with train travel for many. 

Issues such as crowding and wayfinding cause anxiety for many travellers. Primary research incorporated the use of eye tracking technology to understand human behaviour within a train station environment, the data collected alongside findings from a thematic analysis, developed an understanding on the pain points travellers are affected by.

A morphological analysis method was used to generate creative concepts, which were analysed using Pugh’s Matrix. The idea of a pulse tracking device which identifies panic while alerting staff for assistance through an App was chosen to be developed further.

The devices operate through a loan and return scheme, when entering the station, a traveller can pick up a device from the charging point and return it once they have reached their destination.