Overseas Refunds FAQ's

Usually, tuition fee deposits are non-refundable however we understand that exceptional circumstances can arise which may lead for the need to request a refund.

Please review our Admissions Policy, where you will find the refund policy on pages 12 and 13. The policy outlines the instances where we may consider approving a refund request, and situations where a refund request may be denied. We encourage you to read through this policy carefully to ensure you are familiar with the refund request procedures and requirements. 

Once you have reviewed the policy and believe you are eligible for a tuition fee deposit refund, please complete the refund request form mentioned in the document. You can also access the form directly using the following link: Deposit and Tuition Fee Refund Request Form (office.com). 

Once you have submitted this form, we aim to get in touch with you in writing within 10 days. However, there may be instances where we will need to request further information/documentation from you to support your refund request, or where we cannot make a decision within these 10 days. 

Please be aware we investigate all refund requests thoroughly to ensure the request is genuine. 

You should always check the details with your bank before completing the refund form. Any errors can cause long delays with the refund process.

No. Any amounts paid to the university will only be refunded back to the original payer by the method they were originally received.

You need to explain this within the refund request form. Provide the following information, confirmed with your bank, they will provide you with the Intermediary bank details. The bank details you provide will ensure that the refund in Pounds Sterling is converted into your local currency by the intermediate bank. This will always be a bank based in the UK. The University is not liable for any financial loss which may occur as a result of currency exchange. All refunds will be returned in GBP.

Bank name:

Bank full Address:

SWIFT code:

If your bank does not use an IBAN please leave the section of the form empty.

Please include both wherever possible as this ensures your refund reaches you as quickly as possible.

Due to the compliance requirements of all banks involved in the process, refunds can take up to 12 weeks to complete. The details provided to us for the refund must be accurate and, in some countries, you may need to inform your bank a refund is on its way back to the payer.  This will ensure the funds are not returned to the University. If funds are returned to us, we cannot be responsible for any financial losses due to charges incurred. 

Unfortunately, no. Once the University transfers the funds, it is beyond our control as to how long the individual banks take to complete their processes. We will do our best to notify you immediately if we are made aware of any delays. 

If the University is made aware of any compliance issues after we have processed the refund, we will advise you by email. Please check your emails until your refund arrives with yourself or with the original payer.

Once you have received confirmation your details have been verified and your refund is being processed, you need to wait for a remittance from our bank advising you that the refund is being attempted. The remittance should state a date when the amount will be credited to the account details you provided.

If after 14 working days you have not received a remittance or if we have not contacted you to advise you of an issue, please contact stufin@brunel.ac.uk for further advice.